Terms of Service
Terms of Service — Sofia & Adeline
These Terms of Service apply to all purchases and use of the website operated by Sofia & Adeline ("we", "our", or "us"). By accessing our website or placing an order, you agree to these Terms of Service.
1. Applicability
By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, our Shipping Policy, Privacy Policy, and Return & Refund Policy.
If you do not agree with these terms, please do not use our website or services.
2. Product Information
We strive to provide accurate product descriptions, images, specifications, sizing information, and pricing.
Due to differences in screen settings, lighting, photography, and manufacturing batches, slight variations in color, texture, or appearance may occur and do not constitute a product defect.
Minor differences that do not affect the intended use or functionality of the product shall not be considered products "not as described."
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
3. Orders & Payment
Orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on your location.
By placing an order, you confirm that you have:
- reviewed the product description;
- reviewed the available product images;
- reviewed the applicable size information;
- reviewed the estimated delivery times;
- reviewed our Return & Refund Policy;
- reviewed these Terms of Service.
Customers are responsible for ensuring that all billing, payment, and shipping information is accurate before completing checkout.
4. Processing & Shipping
Processing Time: 1–3 business days
Estimated Shipping Time: 5–12 business days
Orders are shipped directly from our international suppliers.
Estimated delivery times begin after the processing period has been completed.
Shipping estimates are provided in business days and are estimates only. Delivery times may vary due to customs clearance, carrier delays, weather conditions, holidays, peak seasons, or other circumstances beyond our control.
A shipment that remains within the communicated delivery timeframe shall not be considered lost.
Tracking information is automatically provided once available.
5. Returns, Exchanges & Cancellations
Returns, exchanges, refunds, sizing concerns, damaged items, and cancellation requests are governed by our Return & Refund Policy.
Customers who are dissatisfied with their purchase are encouraged to contact our customer support team before initiating a payment dispute so we can work toward an appropriate resolution.
6. Liability
Customers are responsible for providing accurate shipping information.
Address changes must be requested within 24 hours after placing an order.
Delivery shall be considered completed once the carrier marks the shipment as delivered to the shipping address provided by the customer.
We are not responsible for packages reported as lost or stolen after confirmed delivery by the shipping carrier.
7. Customer Support
Customer satisfaction is important to us.
We are committed to resolving customer concerns through returns, exchanges, replacements, partial refunds, store credit, or other mutually agreed resolutions where appropriate.
Customers are expected to contact our support team and allow us a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute.
8. Chargebacks
If a chargeback or payment dispute is initiated before allowing our customer support team a reasonable opportunity to resolve the matter, we reserve the right to submit all relevant evidence to the payment processor or card issuer.
Such evidence may include, but is not limited to:
- Order confirmations
- Tracking information
- Proof of delivery
- Customer correspondence
- Product descriptions
- Product images
- Checkout records
- Applicable store policies
9. Intellectual Property
All content on this website, including text, images, branding, logos, graphics, and product descriptions, is the property of Sofia & Adeline and may not be copied, reproduced, or distributed without our prior written permission.
10. Complaints
If you have any questions or complaints, please contact us at:
info@sofiaandadelinetoronto.com
We aim to respond within 3–5 business days.
11. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with applicable laws.
12. Changes to These Terms
We reserve the right to modify these Terms of Service at any time.
Continued use of our website following any updates constitutes acceptance of the revised Terms.
Contact
Sofia & Adeline
📧 info@sofiaandadelinetoronto.com