Shipping & Delivery Policy
Shipping & Delivery Policy — Sofia & Adeline
At Sofia & Adeline, we aim to deliver your order as quickly and efficiently as possible. Below you will find all relevant information regarding our shipping process.
Processing Time
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery time is typically between 5–12 business days, depending on your location. Please note that delivery times may vary due to factors such as high demand, holidays, or customs processing.
Shipping Origin
To offer you the best prices and unique products, orders are shipped directly from our international suppliers.
Shipping Costs
Shipping costs are calculated at checkout and depend on your location, order size, and selected shipping method.
Customs & Duties
In some cases, customs fees or import duties may apply. These charges are the responsibility of the customer and vary by country.
Delivery Responsibility
- Once tracking shows that an order has been delivered, responsibility transfers to the customer.
- Please ensure your shipping address is correct at checkout.
- Any address changes must be requested within 24 hours of placing your order.
Delays
While we do our best to meet estimated delivery times, we are not responsible for delays caused by shipping carriers, customs, or external factors beyond our control.
Contact
If you have any questions about shipping or delivery, please contact us at: info@sofiaandadelinetoronto.com
Sofia & Adeline