Privacy Policy
Privacy Policy
This Privacy Policy explains how Sofia & Adeline ("we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website or make a purchase.
By using our website, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information (securely processed by third-party payment providers)
- IP address
- Browser type
- Device information
- Order history
- Website activity and browsing behavior
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Detect and prevent fraud
- Comply with legal obligations
3. Sharing Your Information
We only share personal information when necessary to operate our business. This may include:
- Payment processors
- Shipping carriers
- Logistics providers
- Marketing and analytics providers
- Website hosting providers
- Fraud prevention and security services
We may also disclose information when required by law or when necessary to protect our legal rights.
We never sell your personal information.
4. Data Retention
We retain personal information only for as long as necessary to:
- Complete your order
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our agreements
When no longer required, your information is securely deleted or anonymized.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Measure website performance
- Personalize your shopping experience
- Support advertising and marketing
You may disable cookies through your browser settings, although some website features may no longer function correctly.
6. Your Rights
Depending on your country or state of residence, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise any of these rights, please contact us using the information below.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, or loss.
Although no method of transmission or storage can be guaranteed to be completely secure, we take appropriate steps to protect your data.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those third parties.
We encourage you to review their respective privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective immediately upon publication on this page.
Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Sofia & Adeline
📧 info@sofiaandadelinetoronto.com